|What do I do if my product needs repair?|
Please ship ALL of the following items along with your product:
Accessories that are not pertinent to the repair of your product should not accompany the camera when being shipped. We recommended removing the following items: (i.e. batteries, film, straps and cases). Picture Perfect Unlimited is not responsible for film left in cameras.
All return shipments have a $10.00 charge for return shipping, handling and insurance (if applicable). All products will be shipped via UPS.
|All products that require service should be shipped to:||Picture Perfect Unlimited|
|25876 The Old Road.|
|Valencia, CA. 91381|
Normal warranty repair time is approximately 10 - 15 working days from the day we receive your product, not including shipping time back to you. For chargeable repairs, repair time is approximately 12 - 18 working days from the date we receive payment. However, this turnaround time may vary with the time of year and the volume of products we receive for repair.
If your standard one year manufacture warranty has expired, or if the repair is not covered under the terms of this warranty, we will send you a free repair estimate for your approval. Upon your approval of the estimate (and payment in full), your product will be put in line for repair. Repair time is approximately 12 - 18 working days after approval of an estimate. Approvals may be given by phone, fax or with our Online Approval Form, with payment by Master Card or Visa.
All photographic repairs have a 180 day warranty and professional equipment has a 90 day warranty. The repair warranty is not only limited to the repair that was performed, we guarantee your product to be free of defect for the warranty period.
|If you have any further questions about warranties or the repair of your product, please call the Customer Service Department at (818) 998-5204, 9am-6pm, M-F PST.|